Trust - part II [Blogpost 112]
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This Hemingway quote is one that resonates with me.
I am acutely aware - both personally and professionally - that it is much easier to trust those we know we can trust, based on a proven record or even a gut feeling. However, each and every day we find ourselves trusting others be it through choice or circumstances.
As shared in last year’s blog entitled Trust, I included reference to Frances Frei’s 2018 TED Talk How to build (and rebuild) trust in which she stated that “trust, if we're going to rebuild it, we have to understand its component parts. The component parts of trust are super well understood. There's three things about trust. If you sense that I am being authentic, you are much more likely to trust me. If you sense that I have real rigor in my logic, you are far more likely to trust me. And if you believe that my empathy is directed towards you, you are far more likely to trust me. When all three of these things are working, we have great trust. But if any one of these three gets shaky, if any one of these three wobbles, trust is threatened.”
I am acutely aware that despite not having a great deal of time to do so, we (in the Admissions Office) develop and foster trust with prospective families through ensuring a personalized and smooth process for all prospective families from initial enquiry to enrollment and beyond. Sometimes the relationship will start with a few emails going back and forth, followed by a look and see visit some weeks later, an application submitted shortly thereafter with the view to enrolling a few months later; for other families it all (enquiry, visit, tour, assessment, decision, enrollment) happens within a few days. On reflection, regardless of the process being long or brief, I realize that the most successful relationships (whether success is measured as quality of the relationship or the translation from enquiry to enrollment) rely heavily on Frei’s three components of trust (authenticity, rigor in logic, and empathy).
Mindful of the notion of building trust and the importance thereof, I am choosing to share some favourite quotes which are applicable to not just life in the Admissions Office, but all personal and professional relationships,
~ “Speak your truth, even if your voice shakes.” - Robin Sharma
~ “Trust starts with truth and ends with truth.” - Santosh Kalwar
~ “One must be fond of people and trust them if one is not to make a mess of life.” - E.M. Forster
~ “Trust is built slowly. Trust is destroyed quickly. Trust can make complex things possible. The absence of trust can make simple things impossible. Trust powers relationships, businesses, nations. Trust is as precious as it is fragile.” - The Stoic Emperor
~ “Those who trust us educate us.” - George Eliot
~ “Without trust, words become the hollow sound of a wooden gong. With trust, words become life itself.” - John Harold
~ “Trust men and they will be true to you; treat them greatly and they will show themselves great.” - Ralph Waldo Emerson
~ “Trust is like a vase, once it’s broken, though you can fix it, the vase will never be same again.” Walter Anderson
~ “Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” - Stephen Covey
~ “Trust is built when no one is looking.” - Seth Godin
Do these quotes pertaining to trust resonate with you?
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